Users are experiencing degraded performance

Incident Report for Plato

Resolved

This incident has been resolved.
Posted Jul 14, 2021 - 21:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2021 - 19:37 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 14, 2021 - 19:32 UTC

Update

We are continuing to investigate this issue.
Posted Jul 14, 2021 - 18:48 UTC

Update

We are continuing to investigate this issue.
Posted Jul 14, 2021 - 18:52 UTC

Investigating

Some customers experienced degraded functionality due to slow API performance. Since many of features rely on making API calls, customers experienced latency in almost all aspects of our service.
Posted Jul 14, 2021 - 17:52 UTC
This incident affected: Plato.